Bring Your Call Center Closer to Home with Near-Shore or On-Shore
It can cost up to 10x more to attract a new customer than to retain an existing ones, and that can make offshore customer service issues a frustrating, costly challenge. Language barriers, cultural differences and level of service are real issues.
iVox solves the potential risk to your business by offering Onshore, Nearshore and Blended solutions, custom tailored to your specific needs. Onshore and blended services resolve the challenges presented by offshore centers.
Partner with iVox to ensure efficiency and excellence with every customer interaction through our custom, flexible contact center solutions.
iVox can use your existing materials to teach CSRs the ways of your business and then manage them on your behalf, or we can work with you to develop that plan and then take it from there!