Technology & Facility

Technology

  • Cloud based solutions
  • 100% call recording capability
  • IVR Functionality
  • Full suite of Business Intelligence reporting capabilities
  • Robust CRM capabilities
  • Fully equipped workstations
  • eLearning for onboarding new client agents

 

Facility

  • 33,000 sq ft facility
  • Located in a great community with excellent access to talent
  • Operates 24 / 7 / 365
  • Fully redundant network, internet and power
  • Automated Diesel back up power
  • Three fully equipped training rooms
  • 750 Agent capacity per shift
  • 24 / 7 Onsite security
  • Excellent and secure onsite parking
  • Capacity up to 1200 employees
  • Onsite lockers and cafeteria facilities