Technology

• Cloud based solutions
• 100% call recording capability
• IVR Functionality
• Full suite of Business Intelligence reporting capabilities
• Robust CRM capabilities
• Fully equipped workstations
• eLearning for onboarding new client agents

 

Facility

• 33,000 sq ft facility
• Located in a great community with excellent access to talent
• Operates 24 / 7 / 365
• Fully redundant network, internet and power
• Automated Diesel back up power
• Three fully equipped training rooms
• 750 Agent capacity per shift
• 24 / 7 Onsite security
• Excellent and secure onsite parking
• Capacity up to 1200 employees
• Onsite lockers and cafeteria facilities