Technology & Facility
Technology
- Cloud based solutions
- 100% call recording capability
- IVR Functionality
- Full suite of Business Intelligence reporting capabilities
- Robust CRM capabilities
- Fully equipped workstations
- eLearning for onboarding new client agents
Facility
- 33,000 sq ft facility
- Located in a great community with excellent access to talent
- Operates 24 / 7 / 365
- Fully redundant network, internet and power
- Automated Diesel back up power
- Three fully equipped training rooms
- 750 Agent capacity per shift
- 24 / 7 Onsite security
- Excellent and secure onsite parking
- Capacity up to 1200 employees
- Onsite lockers and cafeteria facilities