Our team of tenured professionals are here to help
Executive Leadership Team
John Chiorando
Chairman
- CEO of Quality One Wireless
- Owner and Strategic Partner in multiple industries for over 28 years, including BPOs, consumer products, beverage, telecom, engineering, ecommerce, finance, software, real estate, intellectual property, the music industry.
- Sits on the board of The Down Syndrome Foundation of Florida
John Chiorando
Chairman
- 20+ Years BPO/Call Center experience
- iVox Solutions founder
- Built/Managed many multi-million dollar businesses from start-up
- Starting a career in the wireless sales industry, quickly turning that into a top five wireless ecommerce and care operation.
- Entered the BPO space in 2009 building a site from the ground up, within 18 months employing over 600 agents.
Rob Newton
CEO
Alvaro Ballesteros
COO
- 13+ years BPO/Call Center experience
- 18 years experience in global management of business accounts
- Deep understanding of business processes, departments and goals
- Focused on improving employee productivity by reviewing and analyzing operations
Alvaro Ballesteros
COO
- 20+ Years BPO/Call center experience
- Proven track record of over two decades in leadership roles, demonstrating exceptional strategic vision.
- Established history of success in optimizing sales processes and fostering client relationships for shared benefit.
- Adept at identifying and capitalizing on market opportunities to drive revenue growth and business expansion. Successfully exceeding sales targets and achieving sustainable growth.
Matthew Rupe
VP of Business Development
Program Support Team
- 15+ years of experience in the HR field
- 7 years BPO experience
- Goal oriented with a keen focus on measurable results.
- Experience in HR coordination, employee relations, EEO/OSHA, recruiting, benefits administration, employment law and payroll
- Member of the Society for Human Resources Management (SHRM)
Maria Mercado
Director, HR & Recruiting
- Over 18 years of experience of financial reporting, strategic planning, project management, and high-granularity process automation/optimization
- Leveraging cutting-edge tools like Power Automate and Power BI to consistently elevate operational efficiency and achieve quantifiable KPI and or financial results
- Certified in Lean Six Sigma
- Global engagement working with international teams
Ricardo Giorgis
Director, WFM & Analytics
Tom Gavin
Director, IT
- 16 Years with iVox
- Expertise in network engineering
- Spearheaded the design and implementation of iVox Solutions network systems (connectivity, security, and scalability)
- Continuously maintains network systems while managing the IT support team’s training/development and efficiency to ensure seamless operational support.
Tom Gavin
Director, IT
- 20 Years in leadership
- 13+ Years BPO Experience
- Cross functional leader with a passion for nurturing talent, optimizing operations, and delivering exceptional customer experiences
- Excels in optimizing call center processes, enhancing efficiency, and ensuring seamless operations, leveraging technology and data-driven insights to achieve operational excellence
Jess McGill
Director, Operations