It's Time to Level Up Your Brand
For over two decades, we have provided full service business process outsourcing (BPO) services. Our relentless pursuit of excellence in customer care will elevate your brand. Our various models encompass call center solutions, answering services, IT support, chat services, technical assistance, and email support, all tailored to meet the diverse needs of you and your customers.
iVox Solutions
Innovative Digital Customer Journey
By entrusting iVox Solutions with your brand’s customer experience, you can tap into a vast pool of expertise, faster response time, and top-notch multichannel support. We offer BPO services including inbound and outbound call centers, tech support, chat support, sales and retention/loyalty, email, social media, and back office for all of your B2B and B2C needs. Enhance your customer satisfaction by trusting the professionals with the most important part of your business, your customers and watch your customer satisfaction soar.
In an ever-changing digital world, it’s time to up your game on security to protect your business and your valued customers. Our BPO services offer comprehensive technology safeguards, encompassing content moderation, fraud prevention, access controls, data security and first class compliance, and abuse detection. When you join forces with iVox, you’ll experience an expanded scope of content control and verification resulting fortified multi-layer, highly-invested protection. This will increase the confidence and trust your customers and employees have in your brand.
iVox has experience with an extensive variety of platform integrations. We offer comprehensive back office support and transaction processing. Areas of expertise include Quality Auditing and Analytics, Research and Root Cause Analysis, Order Processing and validation, data entry, account setup and inspection, and content moderation. Our services yield significant improvements in efficiency, KPI performance, quality standards, and an overall enhanced experience for your customers.
iVox offers human support services with platform integration, enabling you to establish comprehensive support and intervention tailored to your specific application or experience needs. Our capabilities extend across varies platforms and areas of expertise including customer care, app support, diverse content types, and data management. We develop bother learning and experience models, facilitating positive outcomes through seamless integration of human support and digital platforms/programs.
With iVox you are hiring people rather than a company. We offer human support services with platform integration, enabling you to establish comprehensive support and intervention tailored to your specific application or experience needs. Our capabilities extend across varies platforms and areas of expertise including customer care, app support, diverse content types, and data management. We develop bother learning and experience models, facilitating positive outcomes through seamless integration of human support and digital platforms/programs.
Tailored to address your distinct business challenges, our team and integrated platforms will meticulously analyze each data point needed to drive key performance indicators which empower you to expand your business and elevate your customer experience to unprecedented levels. Anticipate exceptional reports with a user-friendly layout delivered to your team at your desired frequency. This will allow you to easily retrieve the specific data you need every time you need it.
Are you ready for the highest level of staffing flexibility experienced to date? New campaign or Seasonal staffing? No problem. Our recruiting and operations teams excel in rapidly and efficiently initiating and expanding both on-site and secure work-at-home programs, ensuring a swift start to meeting your business needs. We have on-site locations in Port Saint Lucie, Florida and Guatemala and our Work At Home programs span coast to coast in the U.S. We take pride in the highest level of comprehensive candidate screening to ensure only the best for your customer’s allowing you to focus on your core competencies with customer service in the hands of the experts.
Collaborate with a company that cares. At iVox, we firmly believe that our employees are the heartbeat of our success. We depend on their passion, dedication, and creativity which is why we foster a positive and unique iVox Culture of empowerment, growth opportunity, recognition and rewards, diversity and inclusion, and community engagement. Through charitable initiatives, and continuous job opportunity, we aspire to give back and make a difference in the communities we serve.
Our Approach
Our success is rooted in a carefully crafted methodologies from over 20 years’ experience. We prioritize a combination of robust strategies and a commitment to excellence, which is why our approach is so effective. Through meticulous planning, cutting-edge technology, and a skilled workforce, we can consistently deliver superior results. We combine the best industry practices with a relentless drive to meet and exceed our clients' expectations.
Benefits
Boosting Sales, Driving Success
Our Partners
Perfect the customer experience
Helping businesses of all kinds in
delivering authentic customer impacts
Transformative Digital Customer Experience
iVox Customer Solutions
Customer Care
Delivering exceptional customer experiences with 24/7 multichannel customer service support through phone, email, chat, and social media. Let us strengthen your brand's reputation with a proven track record of customer satisfaction through creating meaningful connections. We pride ourselves on active listening, empathy, timely response, and personalized solutions that leave customers feeling valued, heard, and satisfied.
Technical Support
Exceptional tech support extends beyond technical know-how. It entails patient communication, clear explanations of solutions, and a genuine commitment to assisting users in navigating complex issues. Great tech support transforms frustration into relief by not only fixing problems but also empowering users with a deeper understanding of their technology. This will build lasting relationships, leading to reduced churn and increased customer advocacy.
Sales and Revenue Generation
Our call center sales and revenue generation teams are highly skilled at driving sales and increasing revenue through outbound and inbound interactions. This team will engage with potential customers over the phone, via chat, or via email to promote products, services, or special offers. The primary objective is to convert leads into paying customers, upsell or cross-sell to existing customers, and ultimately contribute to the company's financial growth. Proven track record of conversion rates as high as 50% (based on the campaign type) through guiding prospects through the buying process, addressing their objections or concerns, and securing the sale.
Social Media Management
Enhance your online presence with effective social media management. Our team creates, schedules, and publishes content, engages with your audience, and analyzes performance metrics. Ultimate access to expertise in social media strategies, current trends, and a consistent and engaging online presence. This allows you to focus on core business activities while ensuring that your social media efforts contribute to brand growth, customer engagement, and overall business success.
Supply Chain / Order Processing
Improve your overall operational efficiency by letting us handle your order entry, verification, and processing by ensuring accurate and timely order fulfillment. Our team of experts will manage relationships, coordinating procurement activities to ensure a steady supply, provide customers with real-time updates on their order status and delivery to enhance transparency and communication. We will even handle the process of returns, exchanges, and refunds, ensuring efficient and customer-friendly resolution. Key performance indicator (KPI) tracking included such as order accuracy, on-time delivery, and fulfillment cycle time, and using data analytics to identify areas for improvement and help you drive business growth.
Answering Service
We offer a perfect solution for small and medium-sized businesses looking to reduce in-house costs. Let us help you manage daily communications and customer interactions. This solution offers 24/7 call Answering, specific messaging and basic information, screening and forwarding urgent calls to appropriate personnel, relaying detailed messages, booking appointments, emergency dispatch, virtual receptionists, and more. Guaranteed to improve customer satisfaction, and ensure that all calls are handled professionally and efficiently.
Back Office Support
Focus on your core functions and let iVox handled the administrative and operational tasks. We specialize in delivering comprehensive back-office services to include data entry, order processing, account setup and management, quality auditing and analytics, research and analysis, content moderation and security, customer support (post sale, queries, issue resolution), invoice and billing management, document management, compliance and regulatory support, inventory management, procurement and vendor management, IT support, Sales support and other administrative tasks.
Chat Support
Let us take care of your customer’s needs via chat and help you build stronger relationships and continued business success. Our team is highly skilled and ready to handle your chat support needs with professionalism and efficiency. Our approach is rooted in commitment to delivering customer service that is second to none for all service departments. Your customers will receive prompt responses, accurate information, and a friendly, personalized interaction. 24/7 chat support will ensure your customers are assisted whenever they need it most, contributing to increased customer satisfaction and loyalty.
Helpdesk / IT Support
Dependable partnership is key to smooth operation of your technology infrastructure and iVox gives you just that. We understand that technology issues disrupt your business operations and creates customer dissatisfaction which is why our skilled Help Desk and Technical Support teams are committed to resolving problems swiftly and effectively. Technical glitches, troubleshooting software and hardware issues, or providing guidance on IT-related concerns, we are there for you and your customers 24/7 ensuring minimal downtime and maximum productivity.
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